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Tytuł: Flight Booking Supervisor (German & English Speaker) (Nr. Re
Dział: Dam pracę
Ważne do: 2010-03-18
Wojew.: Małopolskie
Treść:
For our Client, international company with customer service center based in Krakow Business Park to meet its increasing demands, we are currently looking for candidate for the position of: Flight Booking Supervisor (German& English Speaker) Job description: - Lead, motivate and develop a multi-lingual Ticketing team (supporting UK & Germany); - Implement and continue to evolve efficient, cost effective ticketing processes for UK & German customers; - Ensure efficient processes exist to support the front line contact centre teams; - Build and maintain effective, communication channels with ticketing agents and suppliers in order to ensure the swift resolution of customer issues; - Ensure the correct financial reconciliation of the ticketing process. Requirements: - Must hold a valid CTC or CTM designation OR must demonstrate that he/ she has a minimum of two years’ continuous full time experience within the last 3 years in creating, generating and promoting passenger transportation, sales and services; - A minimum of two years experience in the last 3 years in leading a Ticketing team/ function; - Comprehensive understanding and experience of GDS systems (Sabre/Amadeus); - Knowledge of issuing tickets from at least 50 airline net contracts and good product knowledge; - Fluency in English and/ or German; - Customer orientation and passion for delivering service excellence; - Excellent communication and problem solving skills; - Ability to work pro-actively as part of a team; - Ability to work to tight deadlines with a positive can-do attitude; - Outgoing personality. Our Client offers: - Private healthcare for employee and his/her family; - Excellent training resources; - Employee referral scheme; - Life and long-term disability insurance; - Memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc. Już dziś wyślij nam swoje CV, abyśmy mogli się z Tobą jak najszybciej skontaktować! Aby aplikować na wybrane stanowisko, prosimy wysłać CV w formacie Word w języku polskim i angielskim z podanym numerem referencyjnym w tytule maila, na adres: krakow@grafton.pl

reklama

Wstawiono: 2010-02-16 15:44:09
Ogłoszeniodawca: GRAFTON RECRUITMENT POLSKA Sp. z o.o.
WWW: strona www

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