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Ogłoszenie

Tytuł: English & French speaking Contact Centre Consultant
Dział: Dam pracę
Ważne do: 2011-04-14
Wojew.: Małopolskie
Treść:
Sabre Holdings is a world leader in travel commerce. From merchandising and distributing travel through online and offline points of sale, to providing complete software portfolio for hundreds of airlines, to supplying technology solutions across the industry, the companies of Sabre Holdings serve travelers, corporations, travel agents and travel suppliers around the globe. One of our business units - lastminute.com - a leading online travel and leisure group in Europe is opening a new Center of Excellence in Poland. Why lastminute.com? If you love working in a fun and enjoyable environment, then lastminute.com career path may be the one for you! We love our brand and we love our holiday and lifestyle products. If you feel you are the right person to help drive continued success for our company then we would love to hear from you! Job Description: •Be part of a customer orientated culture aimed at building repeat business and customer loyalty •Build and maintain good relations with customers and suppliers •Answer calls and e-mails from customers and suppliers •Take ownership of all enquiries to ensure fast and efficient resolution •Ensure the customer is kept informed of any developments relating to their query until a full resolution is reached •Identify customer needs effectively and efficiently •Manage the fulfilment of our customers holidays bookings •Ensure every aspect of our customers booking is confirmed with our partners and that the customer has all the documentation they need for their booking •Sourcing of suitable alternatives for customer bookings to ensure the confirmation of the booking •Contribute positively to the team and the business Requirements: •University degree or final year student •Min.6 months of experience in customer service •Experience in travel industry would be an asset •Fluency in English and French •Customer orientation and passion for delivering service excellence •Knowledge of CRS (Sabre Merlin/TOMA) or GDS (Sabre/Amadeus) would be an asset •Excellent communication and problem solving skills •Ability to work pro-actively as part of a team •Ability to work to tight deadlines with a positive can-do attitude •Outgoing personality Job benefits: •Private healthcare for employee and his/her family •Excellent training resources •Employee referral scheme •Life and long-term disability insurance •Memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc. If you're ready to discover how far your talents can take you with lastminute.com please apply online http://www.sabre.pl/careers/job.html for this job number 00BTG: or send your CV to: recruitmentlastminute.com@sabre.com Please, include the following statement: “I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act of 29.08.1997 no133 position 883)."

reklama

Wstawiono: 2011-03-15 10:46:07
Ogłoszeniodawca: Sabre Polska/Lastminute.com
WWW: strona www

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