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TUR-INFO.PL
Serwis Informacyjny Branży Turystycznej

Ogłoszenie

Tytuł: Team Coordinator
Dział: Dam pracę
Ważne do: 2014-05-30
Wojew.: Małopolskie
Treść:
Exciting, challenging, rewarding… … three words that sum up the working day at Serco Step into the adventure and join Our easyJet Social Media Team as: Team Coordinator Ref. no.: TC/TI/042014 Place of work: Kraków What we do in Social Media Team? We support Facebook and Twitter across five languages, respond to all Customer Service queries, liaise with easyJet PR Team on a daily basis and support other Speciality Teams processes (like group booking, disruption, B2B, etc). Main responsibilities: • achieving all monthly, quarterly and yearly targets/SLAs defined by the Client by management of the Social Media Team members, • setting targets for the team, motivating, supervising and coordinating the work of a team, • assessing training needs and providing coaching and mentoring, • interacting with Management Team and Client representatives on regular basis creating action plans to enhance the performance and preparing reports on a weekly/monthly basis, • working with other Team Coordinators providing assistance and seeking support wherever required. Candidate profile: • fluency in English language (written & spoken) is a must on minimum C1 level, • other European language will be an asset, • experience in managing people or supervisor role, previous BPO/Call Centre experience will be an asset, • higher degree, • ability to thrive and lead a team under pressure in a very dynamic and changing environment, • show maturity, assertiveness, determination to succeed • target driven and result oriented approach, • excellent communication and interpersonal skills, • MS Office knowledge and analytical mind. Benefits: • competitive salary, • attractive benefits package, • private medical care for you and for your family (including dental care after upgrading package), • Employee Referral Award Program, • great development opportunities in an international, fast - paced company, • a multicultural, great working environment, • fast recruitment process taking 2-3 weeks, with a ‘remote’ application systems. Send your application in English to: applyjob.serco@serco.com For more information visit us: www.sercopoland.com Facebook: Kariera w Serco

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Wstawiono: 2014-04-30 10:50:59
Ogłoszeniodawca: Serco Global Services
WWW: strona www

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