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Ogłoszenie

Tytuł: Team Leader - Portuguese Speaker
Dział: Dam pracę
Ważne do: 2014-06-08
Wojew.: Małopolskie
Treść:
Exciting, challenging, rewarding… … three words that sum up the working day at Serco Step into the adventure and join Our Portuguese easyJet Team as: Team Leader - Portuguese Speaker Ref. no.: TL/TI/052014 Place of work: Kraków Main responsibilities: • achieving all monthly, quarterly and yearly targets/SLAs defined by the Client by management of the team members; • setting targets for the team, motivating, supervising and coordinating the work of a team, • assessing training needs to fill gaps and providing coaching and mentoring to improve team’s performance. • interacting with Management Team and Client representatives on regular basis to discuss team/process performance, identify process gaps, conduct quality audits for the team and formulate solutions. • creating action plans to enhance the performance and preparing reports on a weekly/monthly basis. • working with other leaders providing assistance and seeking support wherever required. Candidate profile: • fluency in Portuguese and English language (written & spoken) is a must on minimum C1 level • min. 1 year of experience in managing people or supervisor role (previous BPO/Call Centre experience - as an asset) • higher degree • ability to thrive and lead a team under pressure in a very dynamic and changing environment • show maturity, assertiveness, determination to succeed • target driven and result oriented approach • excellent communication and interpersonal skills • MS Office knowledge and analytical mind Benefits: • competitive salary (plus extra bonuses) • attractive benefits package • full-paid appropriate training • private medical care for you and for your family (including dental care after upgrading package) • Employee Referral Award Program • great development opportunities in an international, fast - paced company • a multicultural, great working environment • fast recruitment process taking 2-3 weeks, with a ‘remote’ application systems

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Wstawiono: 2014-05-09 11:52:15
Ogłoszeniodawca: Serco Global Services
WWW: strona www

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