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Tytuł: Team Leader
Dział: Dam pracę
Ważne do: 2015-06-29
Wojew.: Małopolskie
Treść:
Exciting, challenging, rewarding in amazing Serco Team… … words that sum up the working day at Serco Step into the adventure and join Our Italian Team in easyJet project TEAM LEADER - ITALIAN Ref. no.: TL/TI/042015 Place of work: Kraków Main responsibilities: • Achieving all monthly, quarterly and yearly targets/SLAs defined by the Client and management of Italian Team • Setting targets for the team, motivating, supervising and coordinating the work of a team • Assessing training needs and providing coaching and mentoring • Interacting with Management Team and Client representatives on regular basis creating action plans to enhance the performance and preparing reports on a weekly/monthly basis • Working with other Team Leaders providing assistance and seeking support wherever required Candidate profile: • Fluency in Italian language is a must • Fluency in English language is a must on minimum C1 level • Experience in managing people or supervisor role • Previous BPO/Call Centre experience will be an asset • Higher degree • Ability to drive and lead a team under pressure in a very dynamic and changing environment • Show maturity, assertiveness, determination to succeed • Target driven and result oriented approach • Excellent communication and interpersonal skills • MS Office knowledge and analytical mind Benefits: • Competitive salary (plus extra bonuses) • Private medical care for you and for your family (including dental care) • Attractive benefits package - cafeteria benefit system (Multisport Card, Gift Cards) • Full-paid appropriate certified training • Relocation package and bonus for commuters • Employee Referral Award Program • A multicultural, environment with great working atmosphere Send your application in English to: applyjob.serco@serco.com For more information visit us: www.sercopoland.com Facebook: Kariera w Serco

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Wstawiono: 2015-04-30 11:00:03
Ogłoszeniodawca: Serco
WWW: strona www

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